FAQ

We are by your side to answer your questions, not to generate doubts.

Since Spanish Govern always recommend the use of masks in the following situations:

  • Public roads or outdoor spaces with an interpersonal distance of less than 1.5 meters.
  • Enclosed spaces if the minimum safety distance cannot be maintained (1.5 meters)
  • When using public transport you should always wear a mask.

In The Mask, we recommend the use of the mask whenever you leave your usual home to ensure you are protected.

The correct use of mask offers a high protection percentage against a possible contagion of COVID-19 or any other viruses, bacteria, or germs . Our specific masks guarantee more than 99.99% protection against the virus that causes SARS-COV-2 (COVID-19) (Aquimisa report).

In HeiQ Medica recommend renewing the mask after 4 hours of continuous use . If the mask is removed from the mouth / nose, it must be discarded and a new mask applied to ensure its effectiveness.

Yes, our masks comply with the standards stipulated by the Spanish, European and world health authorities.

  • Surgical masks : according to regulations EN 14683: 2019 + AC: 2019 .

Do not. Our masks have a manufacturing process unique in the world in “Clean room” . Said clean room is a fully isolated and sterilized space to guarantee total hygiene in the production of masks.

Our masks have a additional impregnation of HeiQ Viroblock biocidal technology ; responsible for eliminating germs, bacteria and viruses.

Yes. The factory is located in Pizarra (Málaga) where I know produce disposable surgical masks . We also have the best raw materials for the manufacturing process.

Of course. This website is thinking like a Intuitive eCommerce with all the facilities so that any user can purchase masks online through an easy and pleasant experience.

No, you can only buy a box of surgical masks with HeiQ Viroblock technology if you wish.

The shipping costs are calculated automatically based on your address, you can see them in your shopping cart before placing the order.

For orders equal to or greater than € 80, shipping costs are totally free in Spain.

For orders equal to or greater than € 130, shipping costs are totally free in European countries.

Boxes HeiQ Medica contain 50 individually packaged masks inside said box; being one of the few national companies that offer this additional quality and protection service .

You can cancel it as long as it has not been processed and is in distribution . Once received, we do not accept returns due to the characteristics and object of protection of these products …

We are at your entire disposal at our contact section for any questions, comments or suggestions that may arise.

The HeiQ Viroblock NPJ03 is one of the world’s first textile technologies to have shown to be effective against SARS-CoV-2 by an independent institution *. SARS-CoV-2 is an enveloped virus from the coronavirus family that causes COVID-19.

The tests have been carried out by Heiq with the Peter Doherty Institute for Infection and Immunity in Melbourne, Australia (Doherty Institute).

The HeiQ Viroblock It is designed to inhibit the growth and persistence of enveloping bacteria and viruses on textile surfaces. It is a unique combination of our silver technology registered for antiviral and antibacterial effect and our vesicle technology as a booster.

HeiQ Medica Surgical Masks

Get now your high filtration masks

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