Purchase conditions


This document establishes the General Conditions (hereinafter, the “Conditions”) governing the purchase of products through the URL www.heiqmeidca.com (hereinafter, the “Website”), owned by HeiQ Medica, SL with VAT: ESB93748952 and registered office at Carretera a Marbella, A-355 km. 15, 29100, Coín (Málaga), Spain. (onwards, “ HeiQ Medica ” or the “ Headline ”).

The user of the Website (hereinafter, the “User”) must read these Conditions carefully before placing an order through this Website. When placing an order, the marking of the acceptance box of these Conditions in the purchase process implies the express acceptance and binding of these Conditions by the User.

In accordance with the provisions of article 23 of Law 34/2002, of July 11, services of the information society and electronic commerce, contracts concluded electronically will produce all the effects provided for by the legal system when consent and other necessary requirements for its validity concur. Consequently, the acceptance of these Conditions will have the same validity and effectiveness as any contract signed in person.

HeiQ Medica reserves the right to carry out modifications and / or updates in these Conditions. In any case, it will be considered that the User expressly accepts said modifications or updates if they place a new order through the Website, being the User’s responsibility to read them periodically, since those that are in force at the time of placing an order are applicable. .

For any question related to these Conditions, you can contact HeiQ Medica Through the postal address indicated in this section, through the email info.heiqmedica@heiq.com or through the Contact form that is available on the Website.


Through the Website, the User can buy the different products that are marketed, which are hygienic masks, surgical masks and washable infant masks.

To make a purchase, the User must be over 14 years of age, or, otherwise, they must have previously obtained the authorization of their parents, guardians or legal representatives, who will be responsible for all acts carried out through the Site. Web by minors under their care.

The User may select all the products they want, which will be stored in their basket or shopping cart. In his shopping cart, the User will view all the products that he added to the shopping cart, the quantities, the unit price per product, and may proceed to purchase them. To do this, you must fill out a form with your contact information, which must be real and up-to-date, and the chosen shipping method. Later you must select the payment method and proceed to it.

Once the payment is successful, HeiQ Medica will send the User a confirmation email to their email within a maximum period of 24 hours from placing the order, in which all the information regarding the purchase made will be collected. In case of not receiving said email, the User must check their “junk mail” or “spam” tray and, if it is not found in that section, they must notify HeiQ Medica in the shortest time possible for you to fix the problem.

Yes HeiQ Medica could not accept the order or for any reason the requested product was not available, HeiQ Medica will contact the User by email or phone, offering him the possibility of delaying delivery, replacing the product with a similar one or, failing that, refunding the entire amount paid.

HeiQ Medica reserves the right to withdraw any product from the Website at any time, not being liable to the User or to any third party for said withdrawal. If the changes introduced interfere with the order made by the User, HeiQ Medica They will notify you by sending you an email or by phone to fix the problem.


All products marketed are perfectly described in their corresponding product sheets that the User can access by clicking on each product on the Website.

HeiQ Medica undertakes that the contents, data or information related to the products offered on its Website are as accurate as possible, and will be responsible for the prices and characteristics advertised, although the User accepts that the Website will not be free from errors. . HeiQ Medica will not be responsible for any information that has been introduced, displayed or modified by third parties outside of HeiQ Medica .

Likewise, HeiQ Medica undertakes that the photographs, texts, creative pieces or reproduced characteristics that illustrate the products for sale are as accurate as possible to reality, although it is not responsible for their slight variations.


The prices of the products will be those published on this Website at all times, reserving the Owner the right to modify prices at any time, not retroactively.

The price of the products marketed on the Website is indicated next to the descriptive file of each one of them and will be expressed in Euros (€), and will include the corresponding taxes.

However, said price will not include shipping costs or costs applied by third parties (such as platforms or payment cards), although the User will in any case be informed of these costs before formalizing the purchase, so that they can know and accept the same.


The payment of the orders will be made at the time of purchase, through the means of payment chosen by the User, which may be:

  • Credit card (Visa, MasterCard and American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Alipay
  • Amazon Pay

In the case of payment by credit card, the User guarantees that he is fully authorized to use it. Once the full payment is made, HeiQ Medica will send the confirmation and payment details in the confirmation email sent to the User’s email. If the User wishes to receive the paper invoice, they can contact info.heiqmedica@heiq.com indicating the postal address to which it should be sent.


Once the corresponding order confirmation is received, HeiQ Medica will proceed to send the products purchased by the User to the physical address indicated by the User at the time of ordering. HeiQ Medica undertakes to deliver the products in perfect condition.

We inform you that HeiQ Medica You can send and deliver your products to any place within Spanish territory, including the Balearic Islands, the Canary Islands, Ceuta and Melilla. Keep in mind that, depending on the requested place of delivery, the shipping costs may vary, informing the User of the cost prior to purchase.

Delivery times for orders placed within Spanish territory will be between 24 hours – 48 business hours from the date the User received the order purchase confirmation, except in the case of the Canary Islands, Ceuta and Melilla, in which case the term may reach 4 or 5 days, for reasons

foreign to HeiQ Medica (eg customs procedures).

Users are informed that the stipulated delivery dates will be an estimate and will not in any case constitute a breach of the obligations of HeiQ Medica assumed by virtue of this Contract.

In the absence of the recipient at the time of delivery, the carrier will try to locate it by phone, and if delivery is not possible, it will indicate to the User a new form and day of delivery.

HeiQ Medica It will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form does not conform to reality or is false.

Without prejudice of the previous HeiQ Medica undertakes to adopt those measures that are within its reach, so that the delivery of the orders can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.


For reasons of health and hygiene protection, and security against the Covid-19 virus, in accordance with the provisions of article 103 of the General Law for the Defense of Consumers and Users, the products of the Website do not allow returns.


In the case of receipt by the User of defective products, HeiQ Medica undertakes to respond to the lack of conformity manifested by the User in accordance with the provisions of articles 114 and following of the General Law for the Defense of Consumers and Users, and considering in any case the nature of the products.

In case of disagreement with the product, the User must inform HeiQ Medica , through the email info.heiqmedica@heiq.com or the contact form of the Website, sending a photograph that proves the damage. HeiQ Medica will study the case and inform the User about it.


The parties undertake to comply with their legal and contractual obligations generated by virtue of these Conditions. If a party does not fulfill any of its obligations or obstructs the fulfillment by the other party of theirs, the right of that other party to claim compensation for damages caused, both for consequential damages and loss of profits, will be generated.

The parties will be liable for the infringements that they have personally incurred, leaving the opposing party harmless against any error, fault or negligence not attributable to it, and any damage that may arise from said infringements or errors attributable to the other contracting party.

HeiQ Medica will not be responsible in case of unavailability of the product or impossibility or delay in delivery when this is due to force majeure, theft or loss, or error in the order or data provided by the User and, in any case, for any cause that is unrelated. to HeiQ Medica . However, in such cases, HeiQ Medica will immediately contact the User in order to find the best solution to the case.

HeiQ Medica uses all commercial and technical efforts within its reach to keep the products available through the Website, which constitutes an obligation that, however, will not apply to any lack of availability or performance caused by:

  • 1) Temporary inactivity of the Website due to updating and / or technical maintenance, which will be previously reported by publication on the Website itself within a maximum period of 48 hours, provided they are known or communicated to HeiQ Medica with a period in advance superior to that indicated;
  • 2) Causes beyond the control of HeiQ Medica : force majeure, Internet access problems, technological problems beyond the diligent and reasonable management of the owner of the Website, actions or omissions of third parties, etc.

In all the aforementioned cases, beyond the control and due diligence of the Holder, there will be no compensation for HeiQ Medica to the User for lost profits, damages or losses.

In the event of closure or suspension of the Website for reasons beyond the control of the parties, the User will be promptly informed of the transfer of the service to a new domain, modifying only the stipulations of this contract in relation to the domain in which the Website remains active.

It will be the responsibility of the User in any case:

  • Do not place a false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, HeiQ Medica it is entitled to cancel it and inform the relevant authorities.
  • Facilitate HeiQ Medica the requested data, truthfully and accurately. By providing his data, the User gives his consent so that he can make use of them if it is necessary to contact him. In the event that the User does not provide all the necessary information, the order cannot be formalized. If the User detects any type of error or outdated data in their data, they must notify HeiQ Medica as soon as possible.


All the clauses or ends of this contract must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared void by a court ruling or final arbitration resolution. The clause or clauses will be replaced

affected by another or others that preserve the effects pursued by the Website Conditions.


The contracts made through this Website and these General Conditions are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these Conditions, HeiQ Medica and Users, expressly waiving any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of the city of Madrid, unless the applicable legal regulations regarding competent jurisdiction establish another jurisdiction as an imperative. resident in the European Union has the possibility to go to the Platform “Online Dispute Resolution” (ODR), through the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .

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